Refund policy

At Fashflux, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a hassle-free refund and return process subject to the following terms and conditions:

1. Eligibility:

• To be eligible for a refund or return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
• Items that are damaged, defective, or incorrect upon arrival are eligible for return or exchange.

2. Initiation of Return:

• To initiate a return, please contact our customer support team within 2 days of receiving your order. You can reach us at fashfluxhelp@gmail.com and provide your order number and details of the item(s) you wish to return.

3. Return Process:

• Once your return request is approved, we will provide you with instructions on how to return the item(s) to us. You will be responsible for the cost of return shipping unless the return is due to our error or a defective product.
• Please ensure that the item(s) are securely packaged to prevent damage during transit. We recommend using a trackable shipping service to return the item(s) to us.

4. Refund or Exchange:

• Upon receiving and inspecting the returned item(s), we will process your refund or exchange as per your preference.
• If you are requesting a refund, it will be issued to the original payment method used for the purchase within 15 business days.
• If you are requesting an exchange, we will ship the replacement item(s) to you as soon as possible, subject to availability.

5. Non-Returnable Items:

• Certain items are not eligible for return or exchange, including personalized or customized products, gift cards, and final sale items. Please check the product description or contact us for clarification before making your purchase.

6. Damaged or Defective Items:

• If you receive a damaged, defective, or incorrect item, please contact us immediately to arrange for a replacement or refund at no additional cost to you.

7. Contact Us:

• If you have any questions or concerns about our Refund and Return Policy, please contact our customer support team at fashfluxhelp@gmail.com.

By making a purchase on our website, you agree to abide by the terms and conditions outlined in this Refund and Return Policy. Thank you for choosing Fashflux!